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MiVoice Call Recording

Businesses in nearly every industry and country must ensure compliance with a wide range of government regulations. These are just a few of the compliance regulations that may apply to your organization:

  • Payment Card Industry Data Security Standard (PCI-DSS)

  • The Sarbanes-Oxley Act

  • Financial Services Authority

  • Fair Debt Collection Practices Act (FDCPA)

  • The Gramm-Leach-Bliley Financial Services Modernization Act

  • Do-Not-Call Implementation Act & Telemarketing Sales Rule

  • Health Insurance Portability and Accountability Act (HIPAA)

  • The Social Security Act

  • The Medicare Improvements for Patients and Providers Act

  • And more

These regulations can, and often do, affect call recording data storage and information usage. When recording calls for compliance purposes, organizations need to consider:

  • Phone recording storage security and information access

  • Types of data to be stored

  • Length of audio and screen recording storage time

  • Ability to produce a call recording quickly for investigator or regulator review

MiVoice Call Recording users enjoy the familiarity of an Outlook-style interface to store and organize voice documents for their important business telephone conversations. MiVoice Call Recording software is unlike other call recording solutions, which offer only limited call logging functionality, due to the patented Mitel Portable Voice Document (PVD™) technology at its core.

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